An Internal Complaints Cell (ICC), also known as a Grievance and Redressal Cell, is a structure set up in a college setting to handle and resolve complaints and grievances from staff, teachers, and students. Such a cell is intended to guarantee that matters about discrimination, harassment, unjust treatment, and other issues are handled fairly and methodically. An outline of how these cells operate in a collegiate setting is provided below:
Functional and Responsibilities:
Managing Complaints: The Grievance and Redressal Cell's main responsibility is to provide a systematic procedure for resolving grievances pertaining to interpersonal, administrative, and academic concerns within the college. This can involve problems including disagreements, administrative delays, harassment, or prejudice.
Ensuring Fairness: The cell ensures that all complaints are addressed impartially and that the rights of individuals are protected. It strives to provide fair and equitable solutions to grievances.
Supporting: The cell provides assistance and support to those who file complaints. This could involve counseling services, support in settling conflicts, and advice on the grievance procedure.
Raising Awareness: It seeks to make people aware of the grievance redressal procedure and motivates them to voice their concerns. Additionally, it might offer workshops and training on managing complaints and creating a happy atmosphere.
Prevention: By seeing patterns or reoccurring problems and recommending preventive actions or policy changes, the ICC also contributes to the promotion of a healthy work environment.
